Web help desk

NABD web help desk software is web based automated ticketing software solution that help you to manage your IT support request.

Web Help Desk includes a web console with an integrated dashboard for performance reporting. Using customizable widgets that you add to the dashboard, you can track ticket activity, ticket status, and ticket resolution in real time to help you decide how well your help desk is performing.

Features of web help desk:-

·        Efficient ticket system that lets customer track their open issues.

·        Ability to prioritize inquiries & rout the request to exact department

·        Flexible reporting

·        Email integration

·        Solve the issues of customer

·        Self service portal

·        Provide Quality and technical support

All help desk processes are managed through the webhelp desk software. After you set up the application, you can configure Web Help Desk to perform specific tasks, such as routing tickets to a specific help desk technician or work group, billing customers for parts and labor costs, and creating new tickets from email requests or alert messages from a supported monitoring application.